Number transfer from O2 to O2

[Anonymous]

Hi, 

I am in the 24th month of my contract with O2, the end of the contract month being the 24th. I am wanting to stay with O2 but the upgrade deals are significantly more expensive than buying a new contract through carphone warehouse (still O2). Therefore I intend on buying a new contract through carphone warehouse and then cancel/tranfer my current O2 number. 

I am aware that you are required to give 30 days notice of cancellation, but if you are transferring a number using a PAC code (ie. to a different network) this will require no notice and immediately cancel the original contract. In the case that you transfer a number from O2 contract to O2 contract (not via an upgrade as the deal is not available as a direct upgrade) would this require no notice and hence cancel my original contract and only charge me for the remaining 24th month? 

Thanks for your help 

[MI5]

No need to "give" notice but you might have to pay for another month on top of the 24, depending on when you transfer your number.
If you do it at the start of the 24th month you will just pay to the end of the month. If done at the end of the 24th month you may be billed an extra month.

[Anonymous]

I am currently on a refresh contract but upgrading through O2 costs approx £15 pm which is obviously not ideal. Therefore I wish to go through CPW as they offer an O2 contract with the phone I want for the best price, there is a web exclusive deal currently available but not when upgrading. Therefore it makes sense to start a new contract and then transfer/cancel my existing contract @Bambino

[Anonymous]

I am a week into my 24th month and im therefore unclear whether I will have to pay for an additional month or not? This may affect when I upgrade

[MI5]

Bottom line: The sooner you upgrade, the less you will pay on your old contract.

[jonsie · Accepted solution]

Give 30 days notice now and you will need to pay however many days you go over the end date. You don't need a PAC, just follow the info here to transfer your number to the new contract. http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number

[Anonymous]

I'm in the same situation as A-Robinson. My 2 years is up and so now I'm free to take a deal from mobiles.co.uk (changing to a 4g phone+tariff+cashback redemption) which the retailer only offers as a new contract, and not as an o2 upgrade. I was planning on getting a PAC and moving my number briefly onto a vodafone PAYG sim , so that I could then get a vodafone PAC and move it back onto the new O2 contract. Seems a long way round! I also read something about a duplicate account form being a different way of doing this?

[MI5]

No need to go to all that trouble.
Just take the upgrade then call cs to cancel old account and transfer the old number to new account.

[Cleoriff]

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@MI5 wrote:
No need to go to all that trouble.
Just take the upgrade then call cs to cancel old account and transfer the old number to new account.

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Glad you answered that @MI5 I looked at it and thought...Errmmmm...I will leave that for someone who knows what they are on about...

[Anonymous]

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@Anonymous wrote:

I'm in the same situation as A-Robinson. My 2 years is up and so now I'm free to take a deal from mobiles.co.uk (changing to a 4g phone+tariff+cashback redemption) which the retailer only offers as a new contract, and not as an o2 upgrade. I was planning on getting a PAC and moving my number briefly onto a vodafone PAYG sim , so that I could then get a vodafone PAC and move it back onto the new O2 contract. Seems a long way round! I also read something about a duplicate account form being a different way of doing this?

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@Anonymous wrote:

 I also read something about a duplicate account form being a different way of doing this?

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That is exactly the way to do it. It's a duplicate account transfer. Take out whatever phone you want, as a new connection. Then call customer services with the old number you want to keep (make sure that is out of contract or termination fees will apply), and the new number that you just bought, They will move the old number to the new account (so you keep ur old number and keep the new deal), By removing the old number from your old account it will terminate your old contract, so no need to give notice.

[Cleoriff]

I know I said I was confused over this post @Anonymous...but...isn't what you said above, the same as @MI5's advice.......or am I missing something?..... (like a piece of my brain)