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Number swap issues

Gizmo98
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Hi
Recently changed from pay and go to pay monthly and wanted to keep my old number
Was told ok will be done in 24hrs
Wasn’t done and when I called back was told the initial person I talked to made an error and wasn’t swapped
I’ve since contacted o2 and spoke to 2 more advisors who said that whatever error the first person has done I am now unable to use my old number !

WTF ?
Message 1 of 13
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MI5
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Call again http://www.o2.co.uk/contactus and see if you get someone else who can help.
If all else fails ask @Marjo to escalate for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Gizmo98
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Thanks
I’ve called three times now same answer ,not possible to swap number and they don’t know why 🤨

On the last call I’ve told them to cancel my contract(as I have 14 days to do so) not sure if they can even deal with that
#useless
Message 3 of 13
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MI5
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Hang on until Monday and I'm sure Marjo will help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 13
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Bambino
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It does amaze me how such a simple process can become so complicated. The OP would have been better off going in store, if they'd had one nearby. Hope they get it sorted.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 13
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Gizmo98
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Contacted them this morning
I’ve rang 3 times yesterday to try and transfer the number,they said a transfer request was never recieved ! 😂
And that a cancellation wasn’t either ?😡

She’s said she’s tryed it again but can’t tell if the number transfer will happen

What a bunch of amateurs
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Cleoriff
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I really think you should wait till tomorrow @Gizmo98 and see what @Marjo is able to sort out for you (as suggested above)

@Marjois our community manager by the way :wink:

Veritas Numquam Perit

Girl in a jacket
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Gizmo98
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Ok thanks
I’ll wait until then
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jonsie
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It's annoying that when things go wrong, it takes the intervention of a community manager to escalate it There must be a real staff churn with little training these days.

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Marjo
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Hi @Gizmo98 how are you doing this morning? Sorry to hear about the issues you've been having with this. 😞 I'm going to drop you a PM (private message here on the forum) to get a few additional details so we can get this looked at for you. Hang in there!

 

Thanks for the tag @MI5 and @Cleoriff:thumbsup:

Message 10 of 13
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