Number swap issues

[Gizmo98]

Hi
Recently changed from pay and go to pay monthly and wanted to keep my old number
Was told ok will be done in 24hrs
Wasn’t done and when I called back was told the initial person I talked to made an error and wasn’t swapped
I’ve since contacted o2 and spoke to 2 more advisors who said that whatever error the first person has done I am now unable to use my old number !

WTF ?

[MI5]

Call again http://www.o2.co.uk/contactus and see if you get someone else who can help.
If all else fails ask @Marjo to escalate for you.

[Gizmo98]

Thanks
I’ve called three times now same answer ,not possible to swap number and they don’t know why 🤨

On the last call I’ve told them to cancel my contract(as I have 14 days to do so) not sure if they can even deal with that
#useless

[MI5]

Hang on until Monday and I'm sure Marjo will help you.

[Bambino]

It does amaze me how such a simple process can become so complicated. The OP would have been better off going in store, if they'd had one nearby. Hope they get it sorted.

[Gizmo98]

Contacted them this morning
I’ve rang 3 times yesterday to try and transfer the number,they said a transfer request was never recieved ! 😂
And that a cancellation wasn’t either ?😡

She’s said she’s tryed it again but can’t tell if the number transfer will happen

What a bunch of amateurs

[Cleoriff]

I really think you should wait till tomorrow @Gizmo98 and see what @Marjo is able to sort out for you (as suggested above)

@Marjois our community manager by the way

[Gizmo98]

Ok thanks
I’ll wait until then

[jonsie]

It's annoying that when things go wrong, it takes the intervention of a community manager to escalate it There must be a real staff churn with little training these days.

[Marjo]

Hi @Gizmo98 how are you doing this morning? Sorry to hear about the issues you've been having with this. 😞 I'm going to drop you a PM (private message here on the forum) to get a few additional details so we can get this looked at for you. Hang in there!

Thanks for the tag @MI5 and @Cleoriff!