on 22-12-2012 11:10
How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile.
Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes more than 24 hours ?
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on 22-12-2012 11:22
Anytime that is not a holiday or weekend is the best time. Best time would be typically Monday to Thursday. The PAC code gives each network authorisation codes to enable your telephone on their particular network.
When moving from Vodafone from O2 I had a couple of issues however mine happened over the weekend though. Hindsight and all of that though.
on 22-12-2012 11:31
I submitted my request on 19th and asured that it will be done on 20th 6PM. When it was not done, I contacted on 21th. They said it will be done on 21st 6 PM. Again on 21st they said 24 hours more. Now they say 27th, also there is a but, it could happen in 2 hours also. Just 8 days. Wow ! great customer service.
on 22-12-2012 13:16
It shouldn't be taking that long, have you queried three? See if they have actually released your account?
on 22-12-2012 14:10
The whole point is I am paying for O2 from Dec 19th and not using it , as my primary number is the existing one. Since O2 cannot tell when it will be ported, I am carrying two phones. That's the main issue.
I guess the inability to get this done on time is definitely O2's issue and since customer is suffering it is definitely bad customer service. What do you say ?
on 22-12-2012 14:33
on 22-12-2012 14:49
When ofcom says it has to be done in 24 hours that means that it can be done and it should be done. And all operators agree to this and their systems have the capability to do it ontime. I don't think it's a big deal of work which takes this long because Ofcom initially had plans to enforce a 2 hour time period to do it. But later settled on 24 hour period because they don't want operators to miss on the deadline.
Also, technical staff at Three confirmed that the request is out of their system ( probably the centralized system) on the same day when the request was submitted. So why can't I blame O2 for this inconvinience.
Is there a place where I can complaint if an operator is not sticking to the service standards layed out by ofcom ?
on 22-12-2012 14:51
on 22-12-2012 14:57