cancel
Showing results for 
Search instead for 
Did you mean: 

Number porting - Fail - Bad new user experience

GoPlaidMode
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hardly used the network but frustrated already!

New monthly contract purchased a month ago - with inbound number porting selected - no message to say it's failed - now I've just been billed another month from old provider because it wasn't ported in.

Just spent ages filling in an online form in the hope it will port in again - had to get a new PAC - filled it all in - this time I get an email message back saying "failed security checks"

My god - all I want to do is port the number and cancel the old contract - never had this much trouble before.

No option to chat to someone online either - I guess it's time to trail the help pages looking for a number for someone to speak with 😞

The annoying thing is I only really took this contract to keep an existing number incase I want to use it in the future, as the old contrat it was on was really high, so O2 getting money for nothing, but now wasting time chasing around or having a contract that's useless to me!

Sorry, need to vent my frustrations!

Message 1 of 6
347 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120821 Posts
  • 605 Topics
  • 18249 Solutions
Registered:

@GoPlaidMode 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
344 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 120821 Posts
  • 605 Topics
  • 18249 Solutions
Registered:

@GoPlaidMode 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
345 Views

GoPlaidMode
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for the advice, I called a support number from my mobile and went through with an operator, fingers crossed the number port will go through tomorrow!

Message 3 of 6
336 Views

MI5
Level 94: Supreme
  • 120821 Posts
  • 605 Topics
  • 18249 Solutions
Registered:
Good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
333 Views

TheresaV
  • 1922 Posts
  • 80 Topics
  • 12 Solutions
Registered:

Hi @GoPlaidMode did you manage to get this sorted after contacting customer services?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 6
307 Views

FlatBalloon101
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am also having the exact same issue, and have failed the online form 10 times now due to not knowing this 'customer service' password which I can't find any information about. It's not accepting my 02 password or security answer as eing correct.

Very keen to get this sorted.

How did you get on with customer services? I can't get through at the moment

Message 6 of 6
258 Views