Number not working after swap

Davyjj · ‎28-02-2020

Hi I swapped my old number over to my new contract not worked at first now I can't use for voice calls or texts and my number not changed over

pgn · ‎28-02-2020

If you got a replacement SIM, nano from micro, for example, make sure the old phone is switched off (or in aeroplane mode).

The service will then come up on the new phone after a reboot or two.

Good luck, @Davyjj, and

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎28-02-2020

@Davyjj

Have you tried using your old sim?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎02-03-2020

Hey @Davyjj is your new sim working now or are you still having issues?

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Davyjj · ‎04-03-2020

All seems to be ok now not sure what it was

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Number not working after swap

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