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Posts: 230
Topics: 54
Kudos: 95
Solutions: 5
Registered: ‎11-04-2019

Re: Number lost during porting?

This is ridiculous. I'm annoyed for you!! Keep on at them as this isn't on! Put in a formal complaint using Resolver if you don't get anywhere.
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Level 1: Joiner
Posts: 6
Registered: ‎15-08-2018

Re: Number lost during porting?

A slightly belated update - I got this sorted in the end. It turns out I’d been given a STAC code instead of a PAC code, which meant the old service with BT mobile stopped at the point O2 initiated my account, but without transferring the number. Luckily BT were able to partially reinstate my number to generate a PAC code, so I got my old number back after a few days.

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Posts: 80,290
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Number lost during porting?