on 01-08-2019 02:22
My new O2 sim arrived on Tuesday with a different number. I spoke to customer services who said the number transfer had been requested and would go through the next day (Weds). By 6pm on Weds the transfer still hadn’t happened and the BT sim was still working so I spoke to customer services again who said the transfer had been rejected as BT had already disconnected the number, despite the fact at that time it was still active on my BT sim. BT said it was showing their end as going through and they were expecting that to happen by midnight. By 10pm the number had stopped working with my BT sim but wasn’t working with my new O2 sim, and if anyone tries to call it they just get a beep sound.
Can anyone help? Has my number been lost somehow during the porting process and if so how do I get it back? Thanks.
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on 01-08-2019 03:06
The number won't have been lost so I would advise you to keep speaking to O2 customer service. It's their responsibility to port your number so I suggest you call them at 8.30am. That way you should get straight through to them.
Is the O2 temporary number still active? You have presumably switched your phone off and on?
on 01-08-2019 06:19
Thanks for your reply. Yes the temporary number that came with the new sim is still working. I’ve turned off and on a few times but that hasn’t helped yet. I’ll be calling o2 customer services this morning so hopefully they can sort it.
on 01-08-2019 06:36
on 01-08-2019 08:05
on 01-08-2019 08:41
I tranferred and it took 10 days to get information and connected.
I agree with @jonsie
keep asking o2 ~ I know it is frustating but if you want something you need to persevere.
I didn't even have a temporary number for a while but my provider kept my mobile
Good Luck and welcome to the o2 Forum
on 01-08-2019 10:17
Thank you all - I’ve spoken to O2 this morning, the number successfully ported out of BT but has got stuck somewhere since then. They are looking into it now and hoping it will be transferred across within 24 hours so will wait and see.