Number Transfers

[ADZZ]

Hi joined o2 on couple of days ago.
I want to use my PAC code but can’t find anywhere the option to do so.
I have Bin on the phone for 40 minutes to get through but no Joy.
Wondering if any body can tell me the way forward.
Thanking all of you in anticipation.

[Arpit]

Hi I am also having similar issues. I tried doing it online but it keeeps coming back with wrong password error for last 5 days

[Cleoriff]

@Arpit @ADZZ 

Info here Guide: How to get your PAC [June 2021 Update] 

And here https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[ADZZ]

Hi thanks for the reply.
Maybe I wasn’t clear . I have a pac code from three which I want to use with my new o2 pay monthly sim.
I can’t find any thing in my O2 option .
It keeps giving messages that some thing has gone wrong.
Many thanks again.

[Cleoriff · Accepted solution]

@ADZZ 

Did you look at the guide I posted?

If you are porting from another Network Mobile Operator to the O2 Network.

Porting your mobile telephone number to the O2 Network is straight forward. 

1. Ask for a PAC Code from your current Mobile Network Operator and then contact the O2 customer service contact us and they will take care of the rest.
2. Your current Mobile service provider will let you know whether you have fulfilled any contractual agreement you may have with them.
3. If you are bringing your own handset with you then ensure it is unlocked to accept all network sim cards.
   If your handset is locked to your current network then you will need to follow their process to request the unlocking process of your phone.
4. O2 will send you a text message on the day of the transfer to keep you up to date with things. 

Further detailed Instructions are here Keep your mobile number 

[Cleoriff · Accepted solution]

If you are porting from another Network Mobile Operator to the O2 Network.

Porting your mobile telephone number to the O2 Network is straight forward. 

1. Ask for a PAC Code from your current Mobile Network Operator and then contact the O2 customer service contact us and they will take care of the rest.
2. Your current Mobile service provider will let you know whether you have fulfilled any contractual agreement you may have with them.
3. If you are bringing your own handset with you then ensure it is unlocked to accept all network sim cards.
   If your handset is locked to your current network then you will need to follow their process to request the unlocking process of your phone.
4. O2 will send you a text message on the day of the transfer to keep you up to date with things. 

Further detailed Instructions are here Keep your mobile number 

[MI5]

Online change requests aren't working currently.

[ADZZ]

Thanks still have to submit the request.
By the way is there any time limit b4 we can transfer a number for example if I am 6 months in my contract Can I use a PAC code or change my number.??
Thanks

[Cleoriff]

@ADZZ  You can get your PAC at any time. O2 will text you the balance remaining on your account

[Oreo]

Hi, did you manage to transfer your number? I joined on the 2nd April, have the filled the form in to transfer my number put have heard nothing back and it seems impossible to get any help from O2 at the moment?

Thanks