Not sure discount has been applied

[Anonymous]

Hi,

I have an iPhone 6 64GB.

I upgraded in Feb. I have a loyalty discount of £5 per month for a year, and on top of that I should have an O2 open discount for working with Lloyds. I can't see confirmation of this on my bill though? I had the confirmation text when I first sent it off when I upgraded my phone but I am still not sure.

It's 30% discount if I am correct and it is off the airtime? So 30% off £24 is £7.20 which brings it to £16.80 then with my discount of £5 from a complaint made that should bring it down to £11.80 but I am paying like £15ish according to my bill which makes no sense either way...?

Anyone got any ideas? The loyalty discount appears on my bill so I know I definately have that. So if I just had that it would be around £19 so I just dunno.

Obviously aware I don't have discount on my device plan of £30 a month so that is still £30.

[Cleoriff]

Hi @Anonymous

It is difficult for us to advise on this as it's an account based issue. You probably need to contact Customer Services to check?

http://www.o2.co.uk/contactus

[MI5]

The 30% discount is on the pre vat cost (just for info) and any discounts will show on your current bill under discounts or adjustments.

[jonsie]

Hi Katy,  you really need to give 202 a call and speak to them.  Some discounts don't appear until the 2nd or 3rd bill just in case the phone is returned within the cooling off period. 

[perksie]

I'm fairly sure you can only have one discount at a time.

[MI5]

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@perksie wrote:

I'm fairly sure you can only have one discount at a time.

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You can, but the loyalty discount can be applied as an adjustment to allow the open discount to proceed.

[Cleoriff]

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@MI5 wrote:

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@perksie wrote:

I'm fairly sure you can only have one discount at a time.

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You can, but the loyalty discount can be applied as an adjustment to allow the open discount to proceed.

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It looks as if that hasn't been done then Rich? Even more reason the OP should be contacting CS (hopefully with that info)

[MI5]

CS will sort it in no time.
I've got F&F as a discount and another as an adjustment so it should be the same for the OP.

[Anonymous]

Hi there,

Right, I'll try and make this as simple as possible, as there are system restrictions involved here.

You can only have one discount at a time , the 30% or the 5.00 from the promotion. Even if somebody wanted to bypass this, it would be rejected by the system and one discount would be removed.

Having said that, from a Manager's point of view, as long as there notes to back this up ( the 5.00 ) and the 30% is verified they would try and find either another discount that would cover both amounts or  offer the 5.00x12 (60.00) as a one off credit, for example....

So best thing to do , really is to ring customer services. Hope this helps

@MI5 do u get 50% instead of 30%? The old F&F?

[MI5]

Yes, mine is 50%