Not sure discount has been applied

[Anonymous]

Hi,

I have an iPhone 6 64GB.

I upgraded in Feb. I have a loyalty discount of £5 per month for a year, and on top of that I should have an O2 open discount for working with Lloyds. I can't see confirmation of this on my bill though? I had the confirmation text when I first sent it off when I upgraded my phone but I am still not sure.

It's 30% discount if I am correct and it is off the airtime? So 30% off £24 is £7.20 which brings it to £16.80 then with my discount of £5 from a complaint made that should bring it down to £11.80 but I am paying like £15ish according to my bill which makes no sense either way...?

Anyone got any ideas? The loyalty discount appears on my bill so I know I definately have that. So if I just had that it would be around £19 so I just dunno.

Obviously aware I don't have discount on my device plan of £30 a month so that is still £30.

[Anonymous]

I though so, because the system looks at it as a tariff instead of a discount, so you can add a discount on top. That's why you can have it and other people can.

[MI5]

Yeah but it clearly states F&F DISCOUNT on my bill......