Not receiving texts

[Anonymous]

My Samsung s7 is not receiving texts.  I am able to send them but don't get them back (when I know they've been sent by other people,.  Anyone heard of this?

[MI5]

Have you checked that you haven't added the contacts to your blocked list?
Also check your message centre numbers:
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

[Marjo]

Hey @Anonymous welcome to the forum!

It would be great to hear if MI5's advice above helped you out or if you need anymore info? Please do let us know!

[Anonymous]

Hi thanks, no, no blocked numbers.  I think it's to do with us not being in a 4g area (though shouldn't make any difference for texts).  Realised I hadn't got any texts for the last two days (Wed and Thur) then went into town which is in 4g area, and when I came back my phone started pinging like mad and I got 2 days of texts in 2 minutes.  So something v odd with the connectivity.

Because it was 'working' when I called o2, they wouldn't do anything. But it's definitely some sort of problem, and I don't see how it can be the sim if going somewhere else triggers it to work?

[MI5]

Sounds like a network issue.
You can check your postcode here for any issues or ongoing work http://status.o2.co.uk/

[Martin-O2]

Hey @Anonymous how are you getting on with this issue? 

[PhoneChanger]

Definitely sounds like a network issue however 4G should not make a difference in this. Text Messaging is designed to work over 2G, E, 3G, H, H+ and other variants supported by O2

[jonsie]

Have a look here :

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

The 'manual network selection' is well worth trying.

[Martin-O2]

Thanks for posting this additional troubleshooting guys!