Not receiving some texts

shorty · ‎10-11-2017

I am not receiving all of my texts it's been going on for about 2 months now and it's now getting on my nerves because I'm being accused of ignoring people. Has anybody got any ideas please help me !!!!!!!!!!!!!!!

Cleoriff · ‎10-11-2017

Hi @shorty

Have you checked that you haven't added the contacts to your blocked list? Also check your message centre number is correct.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

You could also check your network status here in case of issues http://status.o2.co.uk/

Veritas Numquam Perit

MI5 · ‎10-11-2017

Are these texts from the same person or from people on the same network?
Which phone have you got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

chrisymon · ‎10-11-2017

Are you by anychance using an Iphone ?

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

shorty · ‎10-11-2017

Hi MI5, It's both, same person and same network. I have Apple Iphone SE.

MI5 · ‎10-11-2017

Three network?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

shorty · ‎10-11-2017

Hi Chrisymon, yes I have an Apple Iphone SE.

shorty · ‎10-11-2017

02 network

MI5 · ‎10-11-2017

Can you receive calls from the same person?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

shorty · ‎10-11-2017

Yes I can receive calls. I am receiving some texts from them but not all texts.

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