Not receiving one time passcodes by text message

[Walton26]

Hi I'm trying to get into my banking app and they want to send me a one time passcode by text but I'm, not receiving anything. Please help

[MI5]

@Walton26 

Check guides"

Guide: Text Message Tips (not sent or received) 

Guide: How can I sort out my network issues? 

Guide: How to find help & contact O2 

[Enlli]

@Walton26 If you get it sorted see if your bank offeres a more secure way of logging into their app. One reason scammers try to get access to your phone account is to receive these OTP codes.

[MI5]

But would be very obvious as your sim would lose connection.

[Enlli]

https://amp.theguardian.com/money/article/2024/jul/13/mobile-banking-fraudsters-accounts-scams-refun...

[MI5]

 .........resetting all the passwords and ordering a replacement sim card.

Rendering the original sim useless, so obvious that something was amiss.

[Oxonian]

---

@MI5 wrote:

 .........resetting all the passwords and ordering a replacement sim card.

Rendering the original sim useless, so obvious that something was amiss.

---

I think that it has been said on this forum @MI5 that avoiding SIM-swap fraud is why O2 kill your existing SIM card at the time of dispatch if they are sending a replacement to you by post.   

[MI5]

---

Which actually does the opposite.

If the person had to activate the new sim by doing a sim swap the fraudsters would not have access to the original sim to do so.