Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Default my account in error

HiI had contract in 2019 and I cancelled that contract within 10 days but charged me full year payment I called costumer service team and they refund me but than they put my name on credit record as a default and now I applied for mortgage and declin...

00989ssww by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

Hi I received this text message saying it’ll cancel is there a way in which I can go onto a sim only deal and keep this number being [mod edit: please do not post phone numbers on the public board. Thanks!]

Ho1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can’t order a new sim

I need a replacement sim but I’m not getting the security code

Tabs1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

How Can Service Be So Terrible

My daughter is now of an age where a phone of her own makes sense so decided I would try to get an additional phone on my account, despite knowing it wasn't the cheapest option. After spending forever on the phone with the sales person, I now can't p...

Antmac by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Change payment day for a pay monthly item

I bought a pair of ear buds on the pay monthly thing, but they are taking the payment on the wrong date, I can’t seem to find a contact number for this department, any ideas?

Woody18 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone recycling offer

Hi, I've just upgraded from a Samsung s10e to a Samsung S21 5G. The offer says I can get an additional £150 on my phone recycling, by putting my Order number in the Promo code. I have done this, but just says invalid code. Any thoughts, please?

spb2002 by Level 1: Joiner
  • 7 replies
  • 1 kudos

No help from customer service/Complaints

Hi, I am really hoping someone can help me. I have now been a week and a bit without any service on my phone. 5 phone calls to O2, 3 live chats and 2 complaint emails sent (no response received)Over a week ago, I misplaced my phone for two hours call...

Stacey_2 by Level 1: Joiner
  • 10 replies
  • 0 kudos