Mobile not working in South Africa

[Mclarnonc2002]

My son has landed in South Africa. I bought him a bolt on for data but his friends EE and Vodafone mobiles have connected to the local network but not his. Any good ideas?

[MI5]

@Mclarnonc2002 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

[pgn]

Guide: Roaming MegaGuide 

And manually search for a roaming network (use Forbidden ones if required) disable 5G, ensure Roaming and Data Roaming are enabled in the phone, check for a roaming bar (MyO2 or call O2 for this). Good luck @Mclarnonc2002.