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Level 1: Joiner
Posts: 10
Registered: ‎12-02-2018
Accepted Solution

Not receiving calls on iPhone 5S

Is there a simple solution to this long standing problem of calls switching strainght to voice-mail ? Tried a new sim card. Issue is sporadic however, occasionally I get a call !

Posts: 87,664
Topics: 532
Solutions: 11,159
Registered: ‎04-04-2012

Re: Not receiving calls on iPhone 5S

Usually caused by network congestion or a local mast issue.
Check the network here http://status.o2.co.uk/ and look at self help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 10
Registered: ‎12-02-2018

Re: Not receiving calls on iPhone 5S

Sorry so long responding to this. This issue was very simple although I had to go to an apple shop, embarassingly, to get it solved. It was the crescent moon setting that was switched off - so simple. But thanks for the reply.