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Level 1: Joiner
Posts: 1
Registered: ‎04-03-2019
Accepted Solution

Upgrade after 3 or 6 months?

[ Edited ]

Hi guys,

 

I am a new O2 customer and have just taken out a 12 month Sim only plan as I didn't have the £400

upfront for the phone I want.

 

It did say that if I paid my bill on time for a certain about of months I could upgrade to it with the

phone I wanted.

 

Looked on the forum and some people are saying 6 and some 3.

 

Does anybody know this for definite?

 

Thanks!

 

Woody

Level 63: Greatness Assured
Posts: 12,417
Registered: ‎31-03-2010

Re: Upgrade after 3 or 6 months?

@Woody00  It would depend on your circumstance. As you're a new customer they may run another credit check if you were upgrading to an expensive phone. Best to speak to customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Posts: 87,744
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Upgrade after 3 or 6 months?

@Woody00 3 months if you meet the T&C's https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,011
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Registered: ‎04-01-2009

Re: Upgrade after 3 or 6 months?

I have always understood that it is three months. Best option is to call them. Various ways here ::

O2 Contact

Level 41: Prodigal
Posts: 3,723
Registered: ‎26-03-2014

Re: Upgrade after 3 or 6 months?

That is, after you have paid the 3rd month on time in full...
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Level 15: Gaining a Reputation
Posts: 733
Registered: ‎22-04-2017

Re: Upgrade after 3 or 6 months?

I'll be honest I have crap credit history and took sim only and if I'm right I think I was few days late with 1 payment and was able to upgrade to the s9+ it took 3 months but i have seen some post on here and they said it should be 3 but they had to wait 6 months so i think it depends on circumstances
Posts: 87,744
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Upgrade after 3 or 6 months?

As long as you meet the T&C requirements as I posted above, you can upgrade after 3 months, with no further credit checks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)