Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271586 Views
  • 2 replies
  • 2 kudos

Monthly Bill

Hello, I’m aware that my contract was £116 and I paid it all I’m just wondering why it hasn’t changed and still says I have to pay the £116

Chelsea by Level 1: Joiner
  • 1393 Views
  • 4 replies
  • 0 kudos

Resolved! O2 overdue bill

So i recently received a lovely letter saying there’s been a breach of contract between Telefonica and myself based on a payment that was about 14 working days overdue. O2 have already suspended my SIM card after 14 days of the due date. Unforunately...

Resolved! Roaming Europe and travel inclusive zone

Hi I wondered if anyone can help with a scenario I have. I flew to Canada from Dublin, Ireland and had to make a call to Canada before the flight left. I have been charged for the call between the Europe zone and the travel inclusive zone whilst roam...

Kielty by Level 1: Joiner
  • 3111 Views
  • 9 replies
  • 0 kudos

Tariff Upgrade Stuck 'In Progress' for 4 Days!

I purchased a tariff upgrade on Tuesday (9 July) and since then the upgrade remains 'in progress' on my O2 portal. I have been passed from one team to another and spent hours on the phone but no one is able to help. I was told yesterday that CPW had ...

S101 by Level 1: Joiner
  • 1289 Views
  • 5 replies
  • 0 kudos

Resolved! Charges abroad

Hi. We are going to Turkey next week. Will we be charged extra if we use our phones whilst we are there?

dc2201 by Level 1: Joiner
  • 1076 Views
  • 2 replies
  • 0 kudos

Resolved! lost phone

Hello. I have lost my phone IMEI number is [Removed]. Police akcknowlegement number [Removed]. Can you help me replace it please. Doug

Dougie by Level 1: Joiner
  • 807 Views
  • 3 replies
  • 0 kudos

Resolved! cant use my data

OK so I had a contract with o2 I had a samsung S8 plus with 5GB of data and unlimited text and calls, I was a few months away from a upgrade (3- 4 months) so I decided to pay it off the difference and upgrade to the samsung s10 plus with 40GB of data...

Resolved! Puk code

Samsung S9

Fali by Level 1: Joiner
  • 1430 Views
  • 4 replies
  • 0 kudos