on 18-10-2019 13:57
I turn my data roaming OFF when I go to the USA and only use WIFI but I always seem to get extra charges. I never understand how this can happen but how can I stop this from happening next time? HELP. I know O2 says pay £5 per day for overseas access but this adds up!
Thank you for your advice and expertise.
on 18-10-2019 14:13
@Whitefish8 Simplest way to do it is to take your O2 sim out of the phone and keep it in a safe place. If you keep your sim in the phone you need to disable mobile data completely, not just data roaming. You can also put your phone into airplane mode and still use WiFi.
on 18-10-2019 14:14
Turn off data completely, not just roaming and if only using wifi, put phone in airplane mode.
Remember too, that received calls will also trigger the daily charge so airplane mode will prevent that happening too.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 18-10-2019 15:23
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 21-10-2019 11:55
Plenty of great advice in this thread so far @Whitefish8. Give us a shout if you need any further suggestions or if you have problems with roaming charges again in future.
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