No signal in Aylesbury
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on 05-11-2018 12:30
Thinking of leaving o2. Anybody know if you can end a 12 month contract early if the service is terrible?
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on 05-11-2018 12:32
http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 05-11-2018 12:36
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on 05-11-2018 12:36
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on 05-11-2018 12:36
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on 05-11-2018 12:36
Have you checked that there is no issue with your phone(s) / SIM cards(s) - admittedly unlikely given it is affecting 3 of you, but you would still be asked if you called customer services.
Finally have you raised the issue with customer services? If there is a logged history of network issues then your case is stronger, but you would need to call them to make sure.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 05-11-2018 12:45
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on 05-11-2018 12:45
I have looked at the status checker (https://status.o2.co.uk/) for Aylesbury.
It acknowledges there is an issue.
It does not give any history, so I have no idea how long there has been a problem.
I would suggest that you contact CS as advised above and report the issue using the app (the above is from the website).
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 05-11-2018 13:56
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on 05-11-2018 13:56
When is a phone a phone or a paperweight. Highly frustrating for those with long standing issues. Plenty of advice for you above, follow the (necesssy) checks then start the complaints process in order to possibly be able to leave your contact without fees.
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on 05-11-2018 14:06
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on 05-11-2018 14:06
@Andrew1 As @gmarkj has pointed out, there appears to be a mast issue in your area, and the status will be updated in a few days. As you've been without service for so long, I suggest you speak to customer service. You may be offered some compensation as a goodwill gesture, but it's discretionary, so there's no guarantee of that.
If you do decide to change networks, check what their signal is like in your area before you commit. Getting Pay & Go sims from the other providers is usually a good way to see what you're getting before taking a long term contract.
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on 05-11-2018 14:31
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on 05-11-2018 14:31
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 05-11-2018 14:37
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on 05-11-2018 14:37
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on 05-11-2018 22:45

