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No roaming service

Tak
Level 1: Joiner
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on ‎30-12-2021 13:11

on ‎30-12-2021 13:11

Hi,

 

Im here in Middle East and I have no roaming service here as well as in Pakistan when I was there few days back..

EE is giving me absolutely brilliant service, don't know whats wrong with O2 😞

I've changed my sim to another phone as well but no use.

Trying to contact online web chat but even thats not available......

I'm really disappointed by this pathetic service given by O2 

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MI5
Level 94: Supreme
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on ‎30-12-2021 21:19

on ‎30-12-2021 21:19

@Tak 

Some things to try.

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RafaC
Former Staff
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on ‎31-12-2021 12:18

on ‎31-12-2021 12:18

Hey @Tak were you able to sort out the issue?

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