No replacement phone

[Flarrell]

Mobile covered insurance wise. Sent off 2 weeks ago, confirmation received that they had phone. Was promised a replacement and nothing. Endless emails sent and no reply. Anyone else had Problems?

[Bambino]

@Flarrell If your insurance is with O2 and a replacement phone was part of your insurance coverage, you need to speak to customer service. https://www.o2.co.uk/contactus If you don't have a phone, borrow one and call. Do not rely on Live Chat. 

Why have you waited two weeks to enquire where your replacement is?

[MI5]

@Flarrell who is your insurance with?

Has an alternative been offered if exact phone type isn't in stock?

[jonsie · Accepted solution]

Have you had no contact at all with them since sending it off?  As with all things O2, it's always left to the customer to do the chasing up. Call customer service at 8.30am .

[Flarrell]

I was told that I had to wait for a replacement once they had received the damaged one back. They've confirmed receipt so have been emailing and calling everyday since. Rubbish service 😑

[Flarrell]

No just a text to say they've got the damaged phone. Not happy so red head temper about to be unleashed 😁