No order confirmation email

[Bigz]

I ordered iPhone 11 pro max on 10th April but still not received my order confirmation email. Usually email arrive within few minutes.

It's scheduled to deliver tomorrow but my PayPal transaction (early upgrade fee) is still pending and it seems O2 not process the order.
On my O2 I can see the order and its saying in progress.

I also ordered Samsung A50 on 9th and yesterday I got dispatch email. So that mean order processing works.

I really need the phone tomorrow as my current phone is not working. Is there any way I can contact O2 CS?

[Cleoriff]

@Bigz 

It's a waiting game at the moment. Everything is running slow due to the pandemic

You will get an email when the item is dispatched and you will be able to track it then

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

As for contacting CS, they are open from 10am Guide: How to find help & contact O2 

Other numbers to try

0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[es11]

I have the same issue with the same phone, I have recieved no order confirmation and can not see it on my orders online at all. Yet my account has been debited and i have recieved all the contracts by email.

[jonsie]

Have you opened all the links in the emails. That is your digital signature of acceptance

[es11]

Yes I have yet nothing so far, might be becuase of the bank holiday weekend. Customer services cant do anything either 

[jonsie]

Patience needed then, sorry @es11 

[Bigz]

You can check your order if you login to MyO2 and select recent orders.

My PayPal account also holding my money I paid to settle the previous phone plan and list it as a pending transaction.

I think due to bank holiday weekend order processing is not working.

However I got dispatch email for the Samsung A50 I ordered 9th.