No mobile data

[Tanner]

I have recently changed from a pay any go account to pay monthly and when I recieved my new sim card and installed it when I go to use data a message appears saying no Internet connection you are not subscribed to a mobile data network. Data was included in the package, can anyone shed some light on this . The new package is for 4G and I only get 3g on my phone could this be an issue.Thanks

[Cleoriff · Accepted solution]

What phone do you have @Tanner? The set up for mobile data is different for PAYG and Contract phones...

Firstly try....Text the word "active" to 2020. Save the settings that are text back and then reboot the phone.

Then these are the settings for an Android phone

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

And these are the settings for an iPhone

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

[Anonymous]

Turn mobile data on, if an android phone you will need a standard data bolt on. If an iPhone, you need to have idata enabled