No dispatch email

[cquayle]

Hi, first time posting here. 

I ordered a third line on Friday and included was a iPad and it said delivery would be next day. 

I still haven’t received a dispatch email so obviously not next day delivery and it is now saying it’s due to come tomorrow but how likely is this going to be if I’ve not received the dispatch information yet? Could this just be that it’s not been emailed to me? 

thanks 

[MI5]

@cquayle 

Check your spam but usually dispatch email is sent when device is dispatched, so no email = no delivery.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

[cquayle]

Hi. I’ve tried to message them on Facebook earlier today and had no reply so I’ll try ring tomorrow. 

thanks

[MI5]

Good luck