Wrong auto top up

[Halyna_St]

Yesterday I set auto top-up for the 26th of every month. However, your system took £10 off yesterday. And then immediately afterwards £2 was charged for services I didn't order.
Why did the system charge me early and what will happen now on the 26th, will you charge me another £10 again. I am upset.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@Halyna_St 

You need to call 4445 for PAYG.

Guide: How to find help & contact O2 

[Nick_Nikon]

Hi Jonsie, Thank you for your reply. Unfortunately, I don't speak English well and can't call them on the phone. I feel more comfortable chatting so I can use a translator. I heard that there is Live Chat, but I couldn't find it on the O2 website. Do you know Live Chat?

[MI5]

@Nick_Nikon 

You need to tag members so they see you have asked them a question, like this @jonsie 

[Nick_Nikon]

Hi @jonsie, Thank you for your reply. Unfortunately, I don't speak English well and can't call them on the phone. I feel more comfortable chatting so I can use a translator. I heard that there is Live Chat, but I couldn't find it on the O2 website. Do you know Live Chat?

[Oxonian]

@Nick_Nikon 

Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help to you.

I suggest that you message O2 on social media, as the social media team have a good reputation for solving problems :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[MI5]

As has already been explained to their alter ego's

[jonsie]

Sorry @Halyna_St only just seen this

As you don't speak very good English follow the advice in my first reply and use the social media links as others have since suggested too.

Yes two threads the same with an alternate user name which I would also assume to be @Halyna_St