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No data whilst roaming in the USA!!!

Technojock
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Travel Inclusive Zone Bolt On
No data!
Message 1 of 109
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108 REPLIES 108

Cleoriff
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@Martin-O2 wrote:

Hey guys, 

 

I've had a response about this one and it's currently being worked on. I'll update you all when I have more info. Please see below. 

 

"Some customers may be experiencing issues using data with the O2 Travel Inclusive Zone Bolt On. Sorry about that – our teams are working to fix the issue. We’ll update you as soon as we have any more information."


Thanks @Martin-O2

Veritas Numquam Perit

Girl in a jacket
Message 21 of 109
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Technojock
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Many thanks @Martin-O2

Message 22 of 109
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Technojock
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@Martin-O2 has there been any progress with this issue by any chance?
Message 23 of 109
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Glory1
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Hi @Technojock

 

@Martin-O2 is on holiday for the next couple of weeks, so I 'll tag @Marjo and @EmilieT to see if they have any news

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 24 of 109
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GJD
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I'm in the USA at the moment and have the same issue... I may have to resort to using the Three SIM I brought as a back-up (but I'd rather just stick to using O2, seeing as they advertise this as being unlimited and not restricted to 50 MB!)
Message 25 of 109
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Technojock
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The rest of my family used Three PAYG SIMs unlimited data without any issues earlier this month. I tried every possible combination of settings and US networks to get O2 to work but no joy. Hopefully a fix will be found soon! @Glory1 @Marjo
Message 26 of 109
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Marjo
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Good morning @Technojock, @Glory1@GJD! I haven't heard anything myself yet but I will check and will let you know if there are any updates we can share at the moment. Good to hear you have a back-up SIM just in case @GJD!  

Message 27 of 109
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Glory1
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Thanks @Marjo. Any positive news would be great. Come to that any new would be great.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 28 of 109
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MikeyTee
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This is still happening. Arrived in Canada last night, had text confirmation that I had no data cap. Within 2 hours I’d been capped at 50mb. No way of contacting anyone to get the cap lifted until chat opened this morning. Very frustrating.
Message 29 of 109
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Cleoriff
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@MikeyTeeas long as live chat HAVE lifted the cap? If not your best bet is to call customer services as it's free, and explain you are on the Travel Exclusive deal and could they please sort this out for you.

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 30 of 109
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