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Posts: 115,752
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: No data as soon as we leave the house (BA14 Trowbridge area)

Are you sure you both have data enabled and the correct apn's?
What did the status checker say you should get?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No data as soon as we leave the house (BA14 Trowbridge area)

Hi there @Anonymous

 

   I've just had a look at the area and you are more than likely using the "Castle Place Trowbridge" mast.

   Not only it's a bit far away from where you are but it has capacity issues .

   It has been going on since late 2013 and from what I can see there is not estimated fix at the moment...Smiley Sad...Hopefully when the 4G goes ahead it will be fixed for good.

   Hope this helps Smiley Happy

Anonymous
Posts: 0

Re: No data as soon as we leave the house (BA14 Trowbridge area)

Thank for replies.

 

Yes, I think 2013 was when it took a nosedive.  I know it's not my phone or any settings on my android because my wife has exactly the same problem now she's on o2 with her iphone 6 plus.  We have two completely different phones but both on o2 monthly plan.  My phone had no issues connecting to data while I was on AT&T last year in New York (My s3 is unlocked).

 

I have a whole bunch of free sim cards coming now from Virgin, Yodafone, EE, Asda (Asda and Virgin both use EE network right?).

 

One mystery though is that a friend of mine who also lives in Trowbridge uses GiffGaff and hasn't reported any issues.  He sometimes picks of 4g.   Giffgaff uses o2 network so I would have thought he would also have similar issues?  

Level 70: Enigma
Posts: 16,906
Registered: ‎31-03-2010

Re: No data as soon as we leave the house (BA14 Trowbridge area)

If there are mast issues that have been going on since 2013, you certainly have cause for a complaint to O2, and possibly some sort of gesture from them because of your lack of coverage. Definitely check out the sims from the other networks, and see if any of them are any better. You might want to get one from Three as well, as they will soon be taking over the O2 network.

I DO NOT WORK FOR O2



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Posts: 115,752
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: No data as soon as we leave the house (BA14 Trowbridge area)

From what you say it sounds like the typical 3g capacity issues that people are suffering from all over the country, but, if 4g is already in your area it won't be getting any better in the short term either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)