on 11-10-2012 17:35
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on 11-10-2012 17:35
Does anyone know how long this will go on for? I think I am on day 10 of no service at home and it's driving me mad.
Solved! Go to Solution.
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on 30-10-2012 17:14
Sadly I am tied into my contract for another year!
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on 30-10-2012 17:15
Sounds promising but now 30th October and no service still and no updates!
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on 30-10-2012 17:17
Will hope for resolution by the 1st then - otherwise I am tempted to change supplier and try and get my money back for the year I am still tied into a contract for.
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on 30-10-2012 18:43
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on 30-10-2012 18:43
You look as if you were talking to your self there, have you had an update on your problem?:smileyhappy:
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 30-10-2012 20:12
@Anonymous wrote:Will hope for resolution by the 1st then - otherwise I am tempted to change supplier and try and get my money back for the year I am still tied into a contract for.
I'm not holding my breath, the status page for SO53, SO53 4 and my own postcode SO53 4SH, all say:
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on 31-10-2012 09:47
@Anonymous wrote:
@Anonymous wrote:Will hope for resolution by the 1st then - otherwise I am tempted to change supplier and try and get my money back for the year I am still tied into a contract for.
I'm not holding my breath, the status page for SO53, SO53 4 and my own postcode SO53 4SH, all say:
Our network is currently workiIt would be useful to know if anyone else has seen any improvement.
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on 31-10-2012 09:49
"It would be useful to know if anyone else has seen any improvement."
OOPS, sorry, not sure what went wrong with that last reply! What I meant to say was, the message for SO53 4SG still says the mast isn't working, but I actually have a signal!! OK, it is a feeble, non-3G signal, and I have to stand by the window to get it, but it is a signal.....
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on 31-10-2012 18:15
Finally - we have signal in SO53 5QB after 29 days without any!! Hopefully everyone else has signal too and hopefully this is permanent. Now to do battle with o2 and get some recompense for this - they have already said they will apply credit to my phone.
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on 31-10-2012 18:59
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on 31-10-2012 18:59
Great news, let's hope that's the end of your problems now.
I'm sure they'll be prepared to offer something for such a long outage.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 02-11-2012 13:19
It is worth pursuing this as you can see:
Hello Sarah Thanks for your reply. I'm happy to know that you're now able to use the services. I see that you contacted us on 27 October and our chat advisor has already added a £5 credit to your account for the network issue. Just for you, I've also added another £5 to your account. The total £10 credit will show on your next bill. I'm afraid, we won't be able to apply credit to the other accounts. If there's anything else, please let me know. Kind Regards Vikash Telefónica UK Limited Customer Relations Executive
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