No cell phone service in SO53 5QB area

[Anonymous]

Does anyone know how long this will go on for?  I think I am on day 10 of no service at home and it's driving me mad. 

[Anonymous]

Sadly I am tied into my contract for another year!

[Anonymous]

Sounds promising but now 30th October and no service still and no updates!

[Anonymous]

Will hope for resolution by the 1st then - otherwise I am tempted to change supplier and try and get my money back for the year I am still tied into a contract for.

[perksie]

You look as if you were talking to your self there, have you had an update on your problem?:smileyhappy:

[Anonymous]

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@Anonymous wrote:

Will hope for resolution by the 1st then - otherwise I am tempted to change supplier and try and get my money back for the year I am still tied into a contract for.

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I'm not holding my breath, the status page for SO53, SO53 4 and my own postcode SO53 4SH, all say:

Our network is currently working fine

We've been working on phone masts in this area in the past 24 hours. Sorry if you couldn't use your phone.

Updated 19:30 (refreshed hourly). Recent faults might not show yet.

Well, I still have no signal and a month ago I had full signal.  So if no signal is O2's idea of working fine, it looks like I am going to have to find a new network.  And yes, I now it's not a problem with my phone because it works fine elsewhere.

It would be useful to know if anyone else has seen any improvement.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

Will hope for resolution by the 1st then - otherwise I am tempted to change supplier and try and get my money back for the year I am still tied into a contract for.

---

I'm not holding my breath, the status page for SO53, SO53 4 and my own postcode SO53 4SH, all say:

Our network is currently worki

It would be useful to know if anyone else has seen any improvement.

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[Anonymous]

"It would be useful to know if anyone else has seen any improvement."

OOPS, sorry, not sure what went wrong with that last reply!  What I meant to say was, the message for SO53 4SG still says the mast isn't working, but I actually have a signal!!  OK, it is a feeble, non-3G signal, and I have to stand by the window to get it, but it is a signal.....

[Anonymous]

Finally - we have signal in SO53 5QB after 29 days without any!!  Hopefully everyone else has signal too and hopefully this is permanent. Now to do battle with o2 and get some recompense for this - they have already said they will apply credit to my phone.

[perksie]

Great news, let's hope that's the end of your problems now.

I'm sure they'll be prepared to offer something for such a long outage.

[Anonymous]

It is worth pursuing this as you can see: 

Hello Sarah

Thanks for your reply.

I'm happy to know that you're now able to use the services.

I see that you contacted us on 27 October and our chat advisor has 
already added a £5 credit to your account for the network issue.

Just for you, I've also added another £5 to your account. The total £10 
credit will show on your next bill.

I'm afraid, we won't be able to apply credit to the other accounts.

If there's anything else, please let me know.

Kind Regards

Vikash
Telefónica UK Limited
Customer Relations Executive