No Service since switching to O2 and supplying PAC code.

[PaulS1]

I had a new SIM card from O2 for a new contract, moving over from 3 Mobile. The PAC number was supplied to O2 on 17 Jan and I was told the number would be ported in and everything up and running by 18:00 on 18 Jan.
On 18 Jan I put my O2 SIM card in my phone and the card worked normally before the switch had started. I then put my 3 SIM card back in the phone.
When the 3 mobile card later showed No Service (the switch must have started) I put the O2 card back in my phone and I have had No Service on my phone ever since.
I reported this to O2 on 18 Jan and was told they would investigate and resolve the problem within 48 hours. I have never heard from them. On 20Jan I called O2 again to complain and was told I would hear back within 24hours. Again I have heard nothing from them.
I called 3 Mobile on 21 Jan and they confirmed that everything had been transferred to O2 and my mobile number had been switched.
I called O2 to confirm this and was told I would receive a response later that day.
Again, I heard nothing.
If I phone my mobile number from another phone I hear a continuous tone.
I have not had a mobile phone service since the morning of Tuesday 18 Jan.
How can this be resolved?

[Elland2002]

I've been informed via ombudsman that only way to get compensation from o2 is to raise a civil case & take them to court🤦‍♂️

[madasaf1sh]

@Elland2002 

I would be asking Virgin Media to fix all this, as from reading your initial post it sounds like they made the error when setting up the account, and such they need to resolve the issue. 

As Volt is all done on signup with VM..

But if going down the legal route, make sure you have all the evidence in writing and even put a SAR in to o2 and Virgin, and dont submit anything till you get all of that, they have 40 days to provide it to you.

[Elland2002]

I have all WhatsApp messages between myself and virgin from initial volt package agreement (31/3/23) & all email conversation with o2