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No SMS reception & VERY slow internet & Very poor O2 3G Reception

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Anonymous
Not applicable

on ‎03-10-2017 14:57

on ‎03-10-2017 14:57

From Yesterday, I can't receive any message! I am able to send a message, but I cannot receive any!?

Apart from that, the internet is extremely slow with delays

In many places, I can't call or receive a phone call, but there is no problem with Vodafone, Virgin and even 3!

Please respond to this email as soon as possible.

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MI5
Level 94: Supreme
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on ‎03-10-2017 15:08

on ‎03-10-2017 15:08

@Anonymous no one from o2 will call you as we are all customers here.

Try these steps to help https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

or call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152245 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎03-10-2017 15:08

on ‎03-10-2017 15:08

@Anonymous no one from o2 will call you as we are all customers here.

Try these steps to help https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

or call customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
Former Staff
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Registered:

on ‎03-10-2017 16:18

on ‎03-10-2017 16:18

Hello @Anonymous, welcome to the O2 community!

As @MI5 said, the O2 community is a group of customers like you, happy to answer questions, discuss O2 or chat about any related topic but we are not Customer Service I am afraid. Please follow their advice and find the best way for you to get in touch here.

We hope to see you around Wave

 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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