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Anonymous
Not applicable

‎25-05-2015 20:33 - edited ‎25-05-2015 20:36

‎25-05-2015 20:33 - edited ‎25-05-2015 20:36

Hi All,

 

I see there is a problem with the network!. Is it just modern phones that are being affected? My partner is also on O2 and has an older phone and the signal is fine. How come? Is it a certain batch of numbers being affected???

 

Graham

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Anonymous
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on ‎25-05-2015 20:45

on ‎25-05-2015 20:45

Have we got an official responce from o2 as to whats happened and a likely fix time?

Message 11 of 18
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Anonymous
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In response to Anonymous

on ‎25-05-2015 20:46

on ‎25-05-2015 20:46

That would be nice.....
Message 12 of 18
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perksie
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‎25-05-2015 20:47 - edited ‎25-05-2015 20:48

‎25-05-2015 20:47 - edited ‎25-05-2015 20:48

Yes here they cannot give a fix time.

24/05/2015 20:20

We are aware of isolated instances across the UK where some O2 customers are currently experiencing intermittent service. We are investigating the situation and will update as soon as possible.

http://status.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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on ‎25-05-2015 20:54

on ‎25-05-2015 20:54

Finally ............ O2 have put some information on their website ......... should have done it hours ago!!!

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Anonymous
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on ‎25-05-2015 20:55

on ‎25-05-2015 20:55

So I have had no network coverage for nearlly 5 hours so what compensation do I get as I am still paying for a service I cannot use.

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MI5
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on ‎25-05-2015 20:56

on ‎25-05-2015 20:56

None - it's in the T&C's
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-05-2015 21:05

on ‎25-05-2015 21:05

So they are making people pay for something they cannot provide???? What T&C are those..... if we brake it and cannot fix it you still have to pay??

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MI5
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on ‎25-05-2015 21:11

on ‎25-05-2015 21:11

The ones that all networks have that say it's not a 100% guaranteed service.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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