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No 4g in EU

Jim3
Level 1: Joiner
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My wife has iphone 11 on pay monthly sim. We are abroad in EU and she cannot connect to 4G. I use Samsung S20 fe 5g with no issues. Currently having to connect her phone via my mobile hotspot. Any ideas what I can do to resolve the issue?

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MI5
Level 94: Supreme
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@Jim3 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - When using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 120718 Posts
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  • 18183 Solutions
Registered:

@Jim3 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - When using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
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Jim3
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Thanks, already tried the first 2, no.3 was proving almost impossible but number 4 did the trick. Thanks again

Message 3 of 4
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MI5
Level 94: Supreme
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  • 18183 Solutions
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Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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