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No 4g in EU

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Jim3
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‎13-09-2021 11:07

‎13-09-2021 11:07

My wife has iphone 11 on pay monthly sim. We are abroad in EU and she cannot connect to 4G. I use Samsung S20 fe 5g with no issues. Currently having to connect her phone via my mobile hotspot. Any ideas what I can do to resolve the issue?

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MI5
Level 94: Supreme
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‎13-09-2021 11:32

‎13-09-2021 11:32

@Jim3 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - When using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151002 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎13-09-2021 11:32

‎13-09-2021 11:32

@Jim3 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - When using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jim3
Level 1: Joiner
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‎13-09-2021 11:57

‎13-09-2021 11:57

Thanks, already tried the first 2, no.3 was proving almost impossible but number 4 did the trick. Thanks again

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MI5
Level 94: Supreme
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‎13-09-2021 13:42

‎13-09-2021 13:42

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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