No 4G calling available

Gracjan · ‎25-08-2020

Hello
I have Huawei P30 Pro New Edition directly from O2 store.
4G calling is Enabled on my account but no such option on my phone.
Phone is also on the list of 4G supported devices.
Help please?

Huawei P30 Pro New Edition

MI5 · ‎25-08-2020

@Gracjan

You also need to enable it under device in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gracjan · ‎25-08-2020

Hmmm... Where is it exactly?

Huawei P30 Pro New Edition

MI5 · ‎25-08-2020

@Gracjan

Online http://www.o2.co.uk/myo2

Look across the top bar and click on "more"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gracjan · ‎25-08-2020

Under menu "WiFi and 4G calling" is enabled. Can't find anything similar to this one.

Huawei P30 Pro New Edition

Gracjan · ‎25-08-2020

Contacted o2 already and they are going to rise technical support ticket.

Huawei P30 Pro New Edition

MI5 · ‎25-08-2020

and you have called customer service to enable it on your account too @Gracjan ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gracjan · ‎25-08-2020

I can't call them. Only urgent queries. So I have chatted with them on my O2 chat so they confirmed that 4G calls are enabled on my account. I can see that this feature is a bit dodgy on O2...

Huawei P30 Pro New Edition

MI5 · ‎25-08-2020

@Gracjan

Have you rebooted the phone and checked for updates too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gracjan · ‎25-08-2020

Yup. Its up to date. Rebooted many times now.

Huawei P30 Pro New Edition

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