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No 4G calling available

Gracjan
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Hello
I have Huawei P30 Pro New Edition directly from O2 store.
4G calling is Enabled on my account but no such option on my phone.
Phone is also on the list of 4G supported devices.
Help please?
Huawei P30 Pro New Edition
Message 1 of 19
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Gracjan
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According to this list
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

P30 Pro is supported.
But customer service just told me over the phone that Huawei isn't supported just yet.
How weird is that?
Huawei P30 Pro New Edition
Message 11 of 19
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MI5
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It is supported.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 19
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BOSSGOGG
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May be a red herring, but my old note 10+5g wouldn't work as I had a zero spend cap. Removing it ( set to a fiver) solved the issue.

You could also try reset the network settings on the p30 and reboot.
unnamed
Message 13 of 19
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Gracjan
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Ok, I've done a sim swap already - doesn't help. signal is changing straight away to 3G when making a call and no VoLTE option in phone settings.

 

Second SIM card from Three doesn't seem to have such option (only WiFi Calling) but when making a phone call on Three's SIM it stays on 4G all the time.

Tried my O2 sim in my wife's P20 and... there it is! 4G Calls available!

 

What should I do now. Ask O2 to replace the phone? Its few days old.

Huawei P30 Pro New Edition
Message 14 of 19
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MI5
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@Gracjan wrote:

Ask O2 to replace the phone? Its few days old.


@Gracjan 

That would be what I would do, yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 19
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Gracjan
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Ok, thank you. I'm going to contact them again.

Will post an update here once sorted.

Thank you @MI5 for your help!

Huawei P30 Pro New Edition
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MI5
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You're welcome and best of luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 19
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Gracjan
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Seems like I will be waiting for some soft update from Huawei as the phone is "quite new" on the market... .

They said that they cannot guarantee if the replacement will have correct firmware so I have been advised to... wait. expressionless 

Huawei P30 Pro New Edition
Message 18 of 19
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MI5
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Hmmmm......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 19
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