cancel
Showing results for 
Search instead for 
Did you mean: 

New to 02 enquiring to change to monthly phone with sim contract

Mcduff
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

Account Number: 

Since ordering the volt ultimate sim contract in conjunction with virginmedia contract our needs have changed. The family member who will be using this sim has a faulty phone. The sim remains in it delivered package untouched. Is there a possibility to change to a monthly phone deal before we set up the received sim. 

Key points require it to be android, 5g, 128gb, smallest screen possible, samsung preferred, cost of present contract plus £5. I look forward to your response.

Message 1 of 2
372 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151744 Posts
  • 650 Topics
  • 28842 Solutions
Registered:

@Mcduff 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
369 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151744 Posts
  • 650 Topics
  • 28842 Solutions
Registered:

@Mcduff 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
370 Views