Solved: Negative balance?

TeroFaan · ‎29-08-2023

I usually pay my bill pay when I get it but and did so again this month but I was recently charged a direct debit as well which is the first time this has happened, I just logged in and checked my balance and its sitting at -111.05.

If I'm in a negative why would I be charged a direct debit in the first place?

MI5 · ‎29-08-2023

@TeroFaan

Yes, your bill will be taken from your credit first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-08-2023

@TeroFaan

It depends if there was enough time between you paying and the DD date to stop it (usually needs 7 days).

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TeroFaan · ‎29-08-2023

If my balance is in such a negative can I use that to pay my bill for the next couple months?

MI5 · ‎29-08-2023

@TeroFaan

Yes, your bill will be taken from your credit first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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