New sim only contract and no network?!

[jaybee]

Hi, I upgraded my contract to sim only 5g and bought a new iPhone 13 mini (direct from Apple so unlocked to all networks etc) 

I did the sim swap and my old sim has now lost connection. Popped my new one in and it’s not working, i did this on the 5/5/22 and still only have wifi. 
I’ve spoke to customer services who say my account is all fine and the sim is activated. 

seem to be hitting a wall in terms of getting network connection, any suggestions before I go to a shop and get a new sim?

thanks

[MI5 · Accepted solution]

@jaybee 

Sounds like a new sim is your only option.

[jaybee]

That’s pretty annoying. A weird thing is that I did have network for about 90 minutes two days ago, then it went and nothing. Ah well new sim I guess…

[MI5]

I appears to be a common fault just lately @jaybee 

Take ID with you to the store as they won't be able to send a verification text to your phone.