Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile Phones Direct & VOLT

Hi everyone, I'm a current o2 use on a sim only tariff and the contract has expired. if I purchase a 2 year contract directly for an iPhone 12 through Mobile Phones Direct, will I still be able to take advantage of the VOLT offer e.g. contract is for...

Resolved! Keeping PAYG number

Currently have a PAYG phone just upgraded to a contract but want to keep my PAYG number is this possible?

Resolved! do i have to cancel old airtime plan after upgrade to new phone and tariff

Hi thereI have settled account for old device plan, but want to know if airtime plan is automatically adjusted to new device and airtime plan. Tried phoning customer services but am none the wiser..Any help would be greatly appreciated. regardsDuncan

Two devices...One Account

Hi,I,ve just joined O2 with a new device. I am the account holder but have another account that has my son,s device is on. I pay his too.Can I merge these two accounts so both mobile numbers show in My O2?

Resolved! Account balance

I have a screenshot of a msg that o2 sent me saying my account balance was £44.47 last Fri 19th nov , when I topped up.A few days later it said £24 ,my bolt on was taken and I sent one msg,the app won’t show my balance,I use free Wi-Fi all the time ,...

Resolved! Pac replacement

Is it possible to get a pac code for a number and when used o2 gives a new number in its place so as to keep the contract active. Cheers

Phone Bill

Hello Good Evening Hope all is well My phone bill has currently been suspended and I would need help getting my line rental running again. I currently have no internet or calls and have a young child so I would need to get the phone up and running. I...