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New sim not working after 24 hrs what can I do

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DENCOY
Level 1: Joiner
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on ‎03-08-2018 13:19

on ‎03-08-2018 13:19

My Phone was lost or stolen in Doha Airport when I got uk I get from 02 store new sim they put in other phone for me and said it will activate in 24 hrs . Still no good what do I do?

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Cleoriff
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‎03-08-2018 13:23 - edited ‎03-08-2018 13:24

‎03-08-2018 13:23 - edited ‎03-08-2018 13:24

Hi @DENCOY

You need to go back instore or give customer services a call. It may be that your account is still barred

Keep rebooting your phone just in case...

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎03-08-2018 13:23 - edited ‎03-08-2018 13:24

‎03-08-2018 13:23 - edited ‎03-08-2018 13:24

Hi @DENCOY

You need to go back instore or give customer services a call. It may be that your account is still barred

Keep rebooting your phone just in case...

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎03-08-2018 14:01

on ‎03-08-2018 14:01

Both your old sim and your account will be blocked when you lose a phone so you will need to contact customer services and pass the security checks to have the block lifted.
Stores cannot do this for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎03-08-2018 14:41

on ‎03-08-2018 14:41

@DENCOY If you have no access to a phone to call customer service, you can call them using Skype for free on 0800 032 1402

I DO NOT WORK FOR O2



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EmilieT
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on ‎06-08-2018 10:50

on ‎06-08-2018 10:50

Hi @DENCOY, how are you getting on with this? It would be interesting to hear if you managed to solve this in the end slight_smile

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