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New phone

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Ref
Level 1: Joiner
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on ‎19-07-2023 14:44

on ‎19-07-2023 14:44

Hello

 

I placed an order online for a refurbished i phone I paid the initial deposit and had email for collection from a local store 

I hadn't checked my email so I hadn't seen the  pre contract 

I replied to the email so I believe everything us sorted so could you tell me what's happening please 

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MI5
Level 94: Supreme
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on ‎19-07-2023 14:53

on ‎19-07-2023 14:53

@Ref 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎19-07-2023 14:53

on ‎19-07-2023 14:53

@Ref 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎19-07-2023 14:53

on ‎19-07-2023 14:53

This is a community forum made up of customers similar to yourself so we have no access to sales

Call the 

Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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