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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237155 Views
  • 2 replies
  • 2 kudos

Resolved! Repair on finance

Hello, my partner smashed his screen and now it's not turning on. It's a pay monthly phone so obviously can't replace the phone, and also can't afford to pay for a new screen currently. So does anybody know how you pay for repairs through O2? Is it p...

Abbey_ by • Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

Resolved! missing order

hi i did not recieve my new  device, but order status states complete

Resolved! a32 died with a year left on contract

I didn't have insurance (my mistake I now realise) but I still have a year to pay on a phone that's not fit for purpose? Does anyone know any recourse I might have to not pay this contract? I don't want to upgrade, am leaving O2 to get a better deal.

Resolved! Termination Charges

Hi l am writing to enquire as to why l have been charged for Termination of my contract. sky have included my mobile with the package l have with them. l was given TEL 912413 and to contact o2 Customer Service. not aware that just having a sim only, ...

Resolved! Direct debit

How do I change the above to my new bank details ?

Resolved! Upgrade/PAC

Hi, I'm looking to upgrade my phone. I've got a small contract with O2 already, but I've also got a PAYG SIM with Tesco.I wanted to transfer the PAYG number to the new O2 contract. Is that possible to do once I've upgraded or will my current O2 numbe...

Resolved! O2 switch up hard search

If I actually use O2 switch up that's in my contract and swap my current phone for a new one, will that involve another new hard search on my credit file?

Josh2695 by • Level 1: Joiner
  • 661 Views
  • 1 replies
  • 0 kudos

Resolved! Changing numbers

Good evening.my mum is on o2 and has 5 months of her contract left. She has found a better deal with better signal with a different provider. If she was to go with the other network provider, would she still be able to change her number to her old o2...

ASD by • Level 1: Joiner
  • 788 Views
  • 2 replies
  • 0 kudos

O2 insurance

Hi. I just made a claim on my o2 insurance as I dropped my phone and damaged it and I am now awaiting the phone to be collected in a few days to be sent off to the assessment centre. However since making the claim I have noticed more damage appearing...

Dc93 by • Level 1: Joiner
  • 1815 Views
  • 5 replies
  • 1 kudos

Resolved! Paid bill twice

Hello, I was looking at my online banking and I just noticed that o2 had lifted a direct debit for my bill and I also paid it through my PayPal. Could I please get the 2nd payment back

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