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New phone and No service

Anonymous
Not applicable

I have waited for the 48 hour switch over time from first turning on my new phone, Its an Iphone 5S so I had to use the new smaller sim card. This time is now finished and I still have no service, but my old phone still does, will I have to go into store to solve this is or is it something I can do myself?

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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Registered:

you did use the swapmysim form ? http://swapmysim.o2.co.uk/

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

you did use the swapmysim form ? http://swapmysim.o2.co.uk/

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable
Did you get a new contract or was it a new phone did you use http://swapmysim.o2.co.uk
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