New order not showing in My orders

[Anonymous]

Hi all,

I've had my O2 contract phone for a while now, and today I ordered a tablet.

I've had the confirmation email to say is on it's way, with delivery details, new phone number, tracking number, etc., but it still isn't showing in My orders . . . 

It's due for delivery tomorrow, and I would really like to have a rough idea of when it's going to turn up.

Any ideas why it's not showing??

Thanks in advance,

Mick.

[jonsie]

You may have to contact customer service this morning. It may just be that the system hasn't updated. Call preferably rather than use chat.

[Cleoriff · Accepted solution]

Also check emails and texts this morning. It's very likely that the courier will generate their own status/delivery advice once the parcel has been loaded on the van. If you have nothing and My O2 has not updated itself then give CS a ring  about 8.30am http://www.o2.co.uk/contactus

[MI5]

As you say it's a new number it will have a separate log in to your current one.
It will be the same email address but a different password. If you call CS they will give you the temp password which you can then use to pull the new account into the old one to join them together.

[Anonymous]

Thanks for the replies.

I spoke to customer service this morning who gave me an update, and where I could track it myself.

They use UK mail couriers, and it's working, so I know when it's coming now, thankfully.

Funnily enough, it shows up as a service in My O2, but still isn't showing in My Orders.

Never mind, I can track it now either way.

Thanks again.

[Cleoriff]

Pleased it's sorted @Anonymous Just got to wait for it's arrival now

[Anonymous]

Glad the community could help @MickieH! 

[viridis]

Good job

[jonsie]

Glad you got it sorted 

[Anonymous]

I ordered a fit bit on Black Friday - to be delivered to my local store. 

Order went through and stated it would be delivered by 1.12.15, but would get confirmation email to say it was in store for pick up.

3.12.15 still no confirmation email. Tried to track order but website is set up for phone nos etc and I don't have a phone contract - just want my to chase my purchase order, can't trace it.

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