New order iPhone 12 Pro

[JoshNorth]

Hi jut wondering if anyone can help?
Im a new customer and have ordered a new pay monthly contract for an iPhone 12 Pro which after ordering I got a notification saying it's out of stock, and would be updated when its available. Had a text a few days after saying still waiting on stock, but almost a week later still not had an update.
Tried ringing customer services but couldn't get through As a new customer and online the order isn't yet showing online - has anyone had any info on when the phone is next back in stock? Or alternatively how I can get through to customer services? Appreciate with Covid/Brexit there will be delays but just looking for a timeframe when ill get the device as had plans the device I'm using

[Cleoriff]

Hi @JoshNorth 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[JoshNorth]

Hi @Cleoriff
Im a new customer and do not yet have an o2 sim card so the 202 number does not work, is there an alternative number for non-o2 phones?

Thanks
Josh

[MI5]

@JoshNorth 

Try the 0800 numbers in the link Guide: Coronavirus Community Help and Support 

but if they all ask you to enter an O2 number, you can call 08442 02 02 02 however, there is a service charge associated with that number.

[Cleoriff]

Hi @JoshNorth 

All other numbers to call are in the link I gave you in my first post.