New iphone

[Anonymous]

Just got a new iPhone 4S through Tesco but still with O2. O2 upgrade could not beat the deal and told me to get the phone through Tesco and the accounts could easily be changed. Phoned O2 and they have given me a PAC code to give to Tesco? Not sure why because the iPhone is O2 and my old phone is O2. the only thing Tesco has done is sold me a phone. Old and new accounts are still O2 have not changed service provider/network

[MI5 · Accepted solution]

I'm guessing they think you are on the Tesco network. You need to call back and explain you are still on O2 network. Tesco should have just upgraded your current account anyway unless you bought it as a new contract?

[Liquid]

That is wierd, I can only presume the customer service rep was under the impression you were swapping to a tescos contract.

I'd advise phoning to make sure they haven't deleted the account yet. If both contracts are through O2 then they can just swap the number to your new one(if you want the same number)

[Liquid]

Argh took too long to hit post haha:)

[Anonymous]

Thanks thought it was a bit strange! I will give them another ring

[perksie]

If you've just bought a phone to use with an existing contract you had no need to ring O2 at all.

Nothing changes, don't worry about the PAC, it will expire in 30 days and do nothing.

[Anonymous]

All sorted now no PAC needed everything done within 24 hours well chuffed! Thanks

[perksie]

Good to hear you are sorted out!