Track my order

[Chelld]

I placed an order on Monday for an iPhone 15 pro plus in titanium grey 264 Gb which was supposed to be ready for collection in harlow 02 yesterday and I haven’t received anything yet? 

[MI5]

@Chelld 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

• Track my order

[Cleoriff]

@Chelld 

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255  or 0808 002 0202

OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Chelld]

I have spoken with 02 & been into the store who can’t seem to give me any update. Just that it’s in the processing stage (for delivery to the store) which also does not allow you to cancel the order. They were pretty useless to be honest. 

[MI5]

@Chelld 

Sounds like it's stuck in credit checking.

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[Chelld]

No I passed all the credit check, paid for the upfront fee, got the contract & arranged delivery at the shop. Once that was done I was sent an email it was processing (in transit) and states delivery can now not be cancelled as it’s out for delivery (to the store).

[MI5]

@Chelld 

You know more than we can guess at.

Only O2 can tell you for sure, if you can find someone who can be bothered.

Guide: How to find help & contact O2 

Try the socials.

[Chelld]

Exactly that…. No one can do anything or tell me anything 🫤

Thank you tho.